Advanced Employee Updater API query

tanvi18

Greetings Team,

We're trying to configure integration between Expensify and Netsuite using the Advanced Employee Updater API from Expensify and would like to confirm if it does allow to add/delete users in the system.

Also, would like to know if the Advanced Employee Updater is turned on for our account so that we can avail the related API operations on our integration platform. If  this is something that is currently not available then would like to inquire if it could be switched on for our account.

Thanks !

Sara Jacobson

Hi @tanvi18 👋

Could you please reach out to [email protected] so we can go over your setup with you?

Thanks so much!

tanvi18

Hi Sara,

Thank you for the response !

Sure, will reach out to [email protected] with this query. Could I also request your email so that can I cc you on that thread?

Please let me know if anything.

April Bekkala

Hi @tanvi18

There isn't a need to cc any particular person to your message to Concierge. You can reach out to [email protected] directly with your inquiry.

Thanks!

tanvi18

Hi April,

Got it ! I have sent an email to the above email address.

Actually, I had tried to reach out to concierge earlier as well but was only able to get automated response. I was looking forward to talk to someone on the support/integrations team.

Thanks !

April Bekkala

Sounds great @tanvi18

Concierge is powered by humans. You can continue your conversation via your in-app messenger!

tanvi18

Thanks April !

Will wait around for the first response from concierge and then follow up from their.

April Bekkala

Yes - that sounds great.

tanvi18

Hi April/Sara,

I had sent an email over to Concierge last week regarding the query but didn't any initial response. Could you please assist in this case?

April Bekkala

Hi @tanvi18,

I do see that we received your request to activate the Advanced Employee Updater API.

As soon as that has been completed you'll be notified via your Concierge conversation thread!

Thanks!

tanvi18

Thank you so much !

April Bekkala

@tanvi18

You're very welcome - have a great day!

tanvi18

Just wanted to confirm if we need to do anything on our end until that is activated?

April Bekkala

Any further correspondence needed in regards to this request will occur on the thread you have with Concierge. This places the conversation privately between yourself and Expensify and outside of this public forum.

Any requests or updates will be sent to you directly via Concierge.

Thanks!

tanvi18

Got it ! Thanks !

April Bekkala

You're welcome @tanvi18 !

tanvi18

Hello Team,

I'm having some issues from the concierge team to get an update/response on my queries through email. I wanted to check on the next steps for us to be able to use the Advanced Employee Updater API.

Please advise.

Sasha Kluger

Hi @tanvi18, sorry for the mixed messages - you should not have been directed back here from Concierge. Could you please reach back out on the Concierge email thread and let them know that you were told in the Community (by an Expensify employee) that your request should be handled in Concierge? Feel free to link this community post in your message.

tanvi18

Hi Sasha,

Thanks for your reply ! Yes, I'll try to again reach out to concierge via email thread and see if I am able to get any response from the team.