Netsuite token based updates

kellyARM
Expensify Customer Posts: 6 Expensify Newcomer
Help! I upgraded to token based but when i added a new expense category in Netsuite and re-synced only this new one shows up as an option on the reports. All my other categories went away!!!!
HELP!!!!
Answers
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Hi @kellyARM!
That does sound frustrating. I've just synced your connection and I'm able to now see the missing categories. Could you please check to ensure they're now showing for you?
Thanks!
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Yes they are there. But the issue was that when a subsidiary is added in NetSuite, I had to go to each expense category and added "parent subsidiary."