How do I change the account that is assigned to reimbursements in QBO?

AccrualMistress

Hello Everyone! I have a client who uses Expensify for all of their reimbursements which are paid out of their main checking account. Right now, Expensify is defaulting this information to their Accounts Payable account in QBO even though they pay it out of their primary checking account. This is causing a perpetuating issue of QBO being unable to find a match and duplicating transactions. I checked the accounts available in Expensify to see if I could simply update it, but I don't see their checking account. How do I add an account or can I to solve this problem?

Thanks in advance,

Holly

Sophie_Pinto

Hey @AccrualMistress! Would you mind writing into [email protected] with the email address of your client and the Report ID of a report that this is happening to? It's easier for us to troubleshoot there, as the chat is private and we can discuss more confidential details there. Thanks, and talk soon!