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QN Desktop export not working anymore

AMetzger
AMetzger Expensify Customer Posts: 1

We had a previous user who was in charge of Expensify who has left the company. We setup a new user profile on that pc, for the person who is taking on this role, but we are unable to get Expensify Sync Manager to actually sync with QB.


We checked the token, restarted ESM then removed it from QB Desktop Preferences as requested by the Chat. However, when we launch ESM and try to sync the policy, nothing syncs to QB Desktop. 

We have spent 2 hrs in the chat and actually took a backwards step, as we used to be able to use the previous user account to sync expense reports, but that is not working now either. There is only a single QB company file, and it was open under the admin account.


We also tried installing ESM on another pc and it showed as connected, but would not sync to QB Desktop from there either. 

Answers

  • Jason Li
    Jason Li Expensify Success Coach - Admin, Expensify Team Posts: 211 Expensify Team

    Hi @AMetzger - welcome to the Community! I'm sorry to hear about the trouble you've had with setting up QuickBooks. If you're still running into trouble, please reach out to [email protected], and our team can assist with troubleshooting.

    I'd always recommend reaching out to Concierge when you have a QuickBooks Desktop issue, as we may need to obtain logs from your side and delve deeper - it's extremely difficult to troubleshoot QuickBooks Desktop issues without some additional information. Thanks!