Issues with importing credit cards - Primary account importing but not individual Secondary accounts

AsadHaider

Hello,

I would like assistance with importing credit cards that are linked under the primary account. After following the importing process, the primary account imported (which only includes payments to the balance) but did not import the individual linked secondary accounts.

Is there a way to force a deeper import to reach the secondary accounts? Is this something you guys can do on your end? There doesn't seem to be an option to choose which accounts are being imported once your follow through the bank login step.

Janielcisnerozyb

Well I can't put my card on my account for so I can get my $100 for my vaccination and food stamp thing I'm having a hard time with my car so if somebody can please help me thank you appreciate it

Maddy Lewis

Hi @AsadHaider - Thanks for checking in about this!

Are you importing this card program at the account level under Settings -> Account -> Credit Card Import? Or, are you connecting the cards at the domain level under Settings -> Domains -> Company Cards?