General site performance

Update - We are continuing to investigate this issue.
Sep 21, 2023 - 16:47 UTC

Investigating - We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.
Sep 21, 2023 - 16:41 UTC

Resyncing a policy to a new subsidiary, in NetSuite

CacheRavi Expensify Customer Posts: 4 Expensify Newcomer

We were using a policy to connect with a subsidiary that has since been disabled. I am trying to reconfigure that policy with a new subsidiary, but I have been getting an error as follows:

  • The following errors were encountered when syncing NetSuite data to Expensify, please try again later.
  • No NetSuite categories found. Please confirm that there are active NetSuite categories associated with the XXX(New) subsidiary.

I redid the token connection with new tokens, wondering if it had something to do with it. Can you please help on this one?


Ravi Vishwas