Update - We are continuing to investigate this issue.
Sep 21, 2023 - 16:47 UTC
Investigating - We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.
Sep 21, 2023 - 16:41 UTC
Resyncing a policy to a new subsidiary, in NetSuite
We were using a policy to connect with a subsidiary that has since been disabled. I am trying to reconfigure that policy with a new subsidiary, but I have been getting an error as follows:
- The following errors were encountered when syncing NetSuite data to Expensify, please try again later.
- No NetSuite categories found. Please confirm that there are active NetSuite categories associated with the XXX(New) subsidiary.
I redid the token connection with new tokens, wondering if it had something to do with it. Can you please help on this one?