Receiving error message 'Could not load Xero contacts information'

Tech_Dummy

Please help. Suddenly receiving error message 'Could not load Xero contacts information' and so our team's expenses are not flowing through for reimbursement. Has anyone seen this and can help me fix ASAP? Thx in advance

theresaai_123

I experienced the same problem. Receiving error message 'Could not load Xero contacts information'.

Can anyone help?

Sonia Liapounova

@theresaai_123 could you check on the number of contacts you have in Xero? Historically, this error message has been related to the number of contacts. Are there more than 10,000? If yes, could you remove some to reduce that list and try exporting again?

theresaai_123

Sonia, thank you for your advice.

I only have around 100 contacts. I could not retrieve Xero chart of accounts as well when I tried to sync Expensify with Xero.

Is this is technical issue?

Thanks

Sonia Liapounova

Thanks for checking @theresaai_123 ! How many chart of accounts do you have in Xero?