Assigning a new company card to replace lost one?
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lynette
Expensify Customer Posts: 1 Expensify Newcomer
Hi,
An employee lost his business amex card and I now have his new card to assign in expensify. Each time I attempt to link the new card, I receive the attached message. Can you let me know what the issue may be and how to resolve?
Answers
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Welcome to the Community @lynette ! Typically this means that you don't have access to an account to add. Does the new card have current posted transactions to it? There could be a few reasons why you can't add the card. If that isn't the issue can you reach out to concierge@expensify.com to be able to help you directly?
