Broken bank connection
The bank connection breaks several times a day and I haven't had anyone follow up for months depsite asking concierge multiple times a week. How do I speak to someone?
Comments
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Hi @lauratvfit - thanks for reaching out! I see that you're currently chatting with Concierge. I've taken a look and have added some additional context to the chat so that we can get this resolved for you there.
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This has not been resolved and concierge haven't been answering my emails.
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Cortney Ofstad Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 174 Expensify TeamHi @lauratvfit!
I checked our system, and it shows that our team asked a follow-up question on January 25. Did you receive this message? In the meantime, I have asked the team to reach out to you directly so please let me know if you don't receive a message. Thanks!
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They asked me to attempt to reconnect the account which I did, and it broke again the same day.
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Cortney Ofstad Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 174 Expensify Team
@lauratvfit To confirm, does your bank account have 2FA enabled on the bank side?
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No we don't
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Cortney Ofstad Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 174 Expensify Team
@lauratvfit It shows that our team has reached out to you via [email protected]. Are you able to see the message via your email or the in-app message option in your Expensify account?
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Yes I can see the thread, they are asking the same question I have answered multiple times about whether I have 2FA, which I don't.
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Cortney Ofstad Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 174 Expensify Team
@lauratvfit It shows on our side, that the issue has been brought to our internal team for review from an engineering perspective. Once we have an update, we will reach out to you via [email protected].
