"Request" showing rather than Report. Stuck in Processing.
I have a contractor I pay using Expensify. Nothing has changed in regards to our Workspace, yet when they submit an expense, what was previously an Expense is now being labeled Request. There is no auto-generated Report ID, it just says "Request" and neither of us are able to edit the ID. Furthermore it freezes their ability to use the app, add to the Request(Report), or even delete the Request. We've been at this for a week and Concierge has been anything but helpful. Any insight is appreciated.