Update: MasterCard has successfully resolved the issue with their commercial card systems. We're awaiting file deliveries now. For more information, please visit our status page.

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Some of the reports have PDF attachments, some don't, why?

emilyreppunemilyreppun Posts: 1 Expensify Newcomer
edited April 2018 in Day to Day

Best Answer

  • EByerEByer Posts: 41 Expensify Admirer
    edited April 2018 Accepted Answer

    Hi @emilyreppun,

    I've seen this happen in the past, as well. When a user is submitting their expense report, they have the option to select whether or not to attach a PDF copy of their report to the email (screen shot attached). The default is set so that this option is selected, so my best guess is some of your users are unselecting this box.

    Hope that helps!


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