NetSuite export error - vendor does not exist

Nilar Expensify Customer Posts: 4 Expensify Newcomer

When exporting an expense report as a vendor bill, I'm receiving the error "Could not find vendor with email XXX". I have verified this vendor exists in NetSuite with that email. The only thing I can think of is that the vendor record is associated with multiple subsidiaries in NetSuite i.e. it has Subsidiary A as its primary subsidiary and Subsidiary B as a secondary subsidiary. My Expensify policy is for Subsidiary B (the secondary subsidiary).

Is this a known issue/limitation with the Expensify sync? This is my current guess of the issue because I have two other vendors that I can successfully export reports for where their primary subsidiaries are Subsidiary B. I cannot find any other differences between these vendor records.

Best Answer