What does the grey QuickBooks icon mean under the "exported" column on my Reports page?

SarahLim Expensify Customer Posts: 2 Expensify Newcomer
edited March 2020 in Integrations and API

I Have already sync the expensify to quickbooks. However, as the admin has made several changes after the change, the records per quickbooks is different from expensify. How can i resync it. In addition, the icon is in grey instead of green.