Problem with Exporting report to Xero

SeemaGupta

Hello,

I ma facing problem in exporting the Non-reimbursable expense report to Xero. The proper bank account has been selected in the connection configuration. But still I am getting the message "There is either no bank account or an incorrect bank account specified in Xero for the non-reimbursable expenses".

Can anybody please tell how to resolve this?

Sheena Trepanier

Hi @SeemaGupta, thanks for posting! This error means the account you have set for non-reimbursable expenses isn't a valid account. Is the Amex x3000 a valid and active account in Xero?

Erra

Hi

We're having the same problem with one of our users.

Please see attached screenshot.

Expensify.png

The correct bank account is selected in Connections of the policy editor, even in the Export Options in the Reconciliation Dashboard.

Please advise.

Thanks.

Sophie_Pinto

Hey @Erra, thanks for the screenshot! Can you confirm that the account you're exporting to is active and valid within Xero? If not, I'll need you to write into [email protected] with the Report ID so we can take a deeper look into the account 😊