FAQ: Why am I getting an "Invalid credentials/Login failed" error message when importing my card?

Ariel Green

If you're getting a message that the credentials you're entering are incorrect, please head to your online banking website and verify that you're currently able to log into your account. You may also want to contact your bank and check if there’s a temporary outage on their side that is preventing you from connecting your card to a third party like Expensify.

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haileeprather

I have successfully logged into my bank app. I know the username and password. It keeps telling me that it is incorrect.

haileeprather

And there is no temp. outage