FAQ: Why am I getting an "Invalid credentials/Login failed" error message when importing my card?

Ariel Green
Ariel Green Expensify Team, Expensify Student Ambassador Posts: 111 Expensify Team
edited December 2019 in Day to Day

If you're getting a message that the credentials you're entering are incorrect, please head to your online banking website and verify that you're currently able to log into your account. You may also want to contact your bank and check if there’s a temporary outage on their side that is preventing you from connecting your card to a third party like Expensify.

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