FAQ: Why am I getting an "Invalid credentials/Login failed" error message when importing my card?
If you're getting a message that the credentials you're entering are incorrect, please head to your online banking website and verify that you're currently able to log into your account. You may also want to contact your bank and check if there’s a temporary outage on their side that is preventing you from connecting your card to a third party like Expensify.
Related Articles:
- FAQ: Trouble connecting my card,"Too Many Attempts" error
- FAQ: Trouble connecting my card, "Direct Connect not enabled" error
- FAQ: Trouble connecting my card, "Account Setup"
- FAQ: Trouble connecting my card,"Account type not supported" error
- FAQ: Trouble connecting my card,"Username/Password/Questions out of date" error
- FAQ: Trouble connecting my card,"Account not found/Card number changed" error
- FAQ: Trouble connecting my card,"General connection error" error
Comments
-
I have successfully logged into my bank app. I know the username and password. It keeps telling me that it is incorrect.
-
And there is no temp. outage