FAQ: Trouble connecting my card, "Account type not supported" error

Christina Dobryzynski
Christina Dobryzynski Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 267 Expensify Team
edited December 2019 in Day to Day

When you see the error Account type not supported it means Expensify doesn't support a direct connection with your bank.

When Expensify doesn't have a direct connection to your bank, we can still support the connection via spreadsheet import. Import via spreadsheet is still a wonderful alternative that saves you time compared to manually creating expenses.

Another key benefit is the ability to automatically merge uploaded receipt images with expenses created via CSV.

If the cards you're trying to import are company cards, it’s possible that you might be able to obtain a commercial feed directly from your bank. Please find more information on this here.