Cannot get Expensify Sync Manager to open

PattyBGM

I'm using QuickBooks desktop and am trying to open Expensify Sync Manager to save my token but Sync Manager is not opening.  I try to connect anyway and receive this message:

The Expensify Sync Manager could not be reached. Please make sure that both the Sync Manager and QuickBooks Desktop are running. If the Sync Manager status already shows as "Connected", please click the Edit and Save buttons to refresh the connection

Please help!

Sonia Liapounova

Hi @PattyBGM

Could you please confirm if QuickBooks Desktop and the Sync Manager are installed on the same computer or virtual machine?

If they are, try deleting your current version of the Sync Manager and reinstalling it. Then try connecting it again. Let me know if you continue having any issues setting up the connection!

PattyBGM

Thanks...the issue has been resolved. 

Sheena Trepanier

Thanks for the heads up @PattyBGM, we really appreciate the follow-up.