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Terminated Employees

JudeJude Posts: 5Expensify Customer Expensify Newcomer


I have set up a new domain group called Terminated Employees - but to keep these people separate from the main policy, I need to set up a new policy. When I go to do this it asks me to choose a charge

I want to clarify, that if I move ex-employees to the this domain that there will be no monthly charges for them. (they do not transact)

Thank you



  • Maddy LewisMaddy Lewis Posts: 50Expensify Success Coach - Admin Expensify Team

    @Jude - Ah, there's actually a more straightforward way to do this. Rather than creating a whole new policy, you can simply create a new group within your existing domain and remove those users from your existing policy.

    You can create a new domain group under Settings > Domains > [Domain Name] > Groups:

    I would suggest naming this group Terminated Employees, and then you can add users to that group and manage them from there.

    Then, you can delete those users from your existing policy so that they're not intermingling with existing employees. Their report history will remain intact and you can manage them from the domain group without them being a part of your policy.

    You can remove users from a policy under Settings > Policies > Group > [Policy Name] > People by ticking the checkbox next to their name and choosing Remove.

    Hope that helps!

  • JudeJude Posts: 5Expensify Customer Expensify Newcomer

    Hi Maddy

    Thank you.

    I have done as you suggested but I now get the following error.

    Please advise what I should do.


  • Sheena TrepanierSheena Trepanier Posts: 2,140Expensify Success Coach - Admin Expensify Team

    Hi @Jude, I just saw this post, so please ignore my response on your other post that is a duplicate of this one. In the future, it's best to only create a single post for each question so that the Support Team and other customers don't get turned around trying to help.

    The error you shared means the Terminated Employees domain group you created has policy restriction enabled. In other words, members of that group are restricted to a single policy, but you're trying to remove them from the policy you're restricting them to.

    If you head back to Settings > Domains > [Domain Name] > Groups > Terminated Employees group, you can lift the policy restriction and then safely remove termed employees from their existing policies. (below)

    Click the green toggle next to Restrict primary policy selection and then Save the settings. After that try to remove the employee again and you should be all good. Let me know if that's not the case!

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