Downloading PDF's
I have a user who had Adobe Acrobat installed on their laptop and PDF's open fine. But when they try to download a PDF from Expensify, they are prompted to download Acrobat Reader to view the PDF. Is there a setting somewhere that needs to be set?
Answers
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Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify TeamHi @bfry24, thanks for reaching out. I tested this behavior and when I open a PDF downloaded from Expensify it opens in my browser unless I tell it to open in another location.
Can you confirm the web browser your user is currently using? I can attempt to use that browser to recreate the issue and see if I can help find a solution.
Thanks!
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We tried Chrome and Edge.
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Rachael Hopkins Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 904 Expensify Team -
Hi, the link to the guide is not working. Please repost.
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@jsmithlitton Hey there! That help page was from Google Chrome rather than Expensify, as this issue is with your web browser rather than Expensify's web app.
Have you taken a look at your web browser's help documentation to see if they have an explanation for why a PDF would not display properly, and would show that error? Thanks!
