Since expensify went "free" why am i still getting charged?

Robws
Robws Expensify Customer Posts: 2 Expensify Newcomer
in Day to Day

We have an account with several users for which we have a monthly charge. However you recently announced that expensify is now free. What am I missing?


Thanks,

Rob Schumann

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Answers

  • Greg Schroeder
    Greg Schroeder Expensify Success Coach - Admin, Expensify Team Posts: 65 Expensify Team

    Hi @Robws,

    To be clear, we recently announced a Free Plan (outlined here) which goes hand-in-hand with a new product offering. With that said, there are still standard paid plans available and in use by most of our customers. In other words, the introduction of the free plan isn't a replacement for the existing paid plans folks are Expensify - it's just a new option available to folks who need a more basic offering.

    Hope that helps clarify things!

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