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Missing Receipt Images after Exporting Reports to Quickbooks Online

JYorkJYork Approved! Accountant Posts: 8

My clients' Expensify policies are connected to Quickbooks Online. We have been exporting reports manually (meaning it is not auto-exported but export is initiated by the user) to Quickbooks Online. A link to the report will appear in the Expense memo, but the receipt jpg link will not show up as an attachment, even though there is a receipt associated with the expense in Expensify. Is there a setting that is responsible for getting receipt images to attach in Quickbooks Online? What could be preventing the image from being referenced in Quickbooks Online? Thanks in advance!

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