Netsuite Token Setup
Hello,
I'm trying to create an access token in Netsuite so I can connect to Expensify. The instructions in the how-to guide said I need to choose Expensify in the Role dropdown when I create the Token, but no such role exists. The only role I'm able to choose is Netsuite Support.
We double checked the installation of the Expensify bundle and all of the permissions look right. What do I do?
Thank you!
Answers
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Hey there, @ChristinaB! Sorry to hear you're having trouble connecting to NetSuite!
Troubleshooting a connection setup can be a bit difficult via the Community, especially since we may need you to share screenshots from your NetSuite instance to help you along. In these cases, I recommend reaching out to concierge@expensify.com so we can engage in a 1:1 message with you.
Can you give that a try? We'd love to help you get connected!
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Thanks for responding @John Schuster but I have tried to reach out to the concierge and it's a bit frustrating. Responses take a while and it wasn't able to solve my issue before I had to move on to a meeting. Is there any way to schedule a video call where I can share my screen? My Netsuite consultant is even willing to hop on and help, but I'm just not getting anywhere with Concierge.
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@ChristinaB we are not able to get on a video call with you. Concierge is our primary support channel and will be able to look into your account and specific situation in a way that is not possible via the Community. Please feel free to cc your NetSuite consultant when you email concierge@expensify.com and we can work directly with them.
