FAQ: I accidentally selected the wrong plan, how do I back up and start over again fresh?

Sheena Trepanier

Not to worry! If you selected a policy plan by mistake, you can follow the steps below to get back your feet.

I chose Control but wanted Collect (or vice versa):

If you have an Annual Subscription, you'll need to reach out to Concierge for help. All other Group policy owners can:

1. Log into your account using your preferred web browser
2. Head to Settings > Policies > Group > [Policy Name] > Plan
3. Click Switch to change your plan.

I chose Submit but wanted Track (or vice versa):

1. Log into your account using your preferred web browser
2. Head to Settings > Policies > Individual > [Policy Name] > Plan
3. Click Switch to change your plan.

I set up a Group policy but did not want it:

Check out our How To: Downgrade to a Free Account guide.

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