Important Notice: After July 31, 2024, the Expensify community will no longer be available. Help docs and resources can be found on help.expensify.com and you can message Concierge with any additional questions.

Deep Dive - Contact Us

Options
Nicole Trepanier
Nicole Trepanier Expensify Team Posts: 498 Expensify Team
edited August 2020 in Deep Dive Docs

You can email us at concierge@expensify.com or send us an in-app message from the Help and Feedback (click your user icon to reveal this when using the web app), or 'Ask us anything' in the Help & Feedback section of the mobile app.


Please note: we respond to all customer questions as soon as we're able and in the order in which they were received!

Now, you may ask, “What can I do to get the best and quickest answers when writing into Expensify?” Good question! Here are the best guidelines to follow to help us help you:

  • If you're emailing, write to us from the email address associated with your Expensify account so we know where to look! 
  • Ask clear and specific questions, as well as provide specific examples (e.g., email addresses of affected users, report IDs, etc.) Since this is not a live chat, this will truly help us expedite the research of your issue and allow us to speak to any other teams that may be necessary to troubleshoot with you.
  • Finally, understand that we’re all trying to do our very best to help, so please be courteous, respectful, and patient.

A common question we get is, "Why don't you offer phone support?" We hear you! While we don't offer phone support, we've answered this question in detail in this article: Expensify's Support Methodology.

Related Articles

Tagged: