How to contact expensify

alexandradankoalexandradanko Expensify Customer Posts: 2

Is there a customer service phone number for Expensify, where can I get an immediate assistance

Answers

  • Mark LouisMark Louis Expensify Team Posts: 95 Expensify Team

    Hi @alexandradanko, thanks for reaching out in the Community!

    We don't offer phone support. You can read more about Expensify's Support Methodology here.

    That being said, you can always email us at [email protected] or send us an in-app message via Help and Feedback (click your user icon to reveal this when using the web app), or 'Ask us anything' in the Help & Feedback section of the mobile app.

    If you're emailing, write to us from the email address associated with your Expensify account so we know where to look! Ask  clear and specific questions, as well as provide  examples (e.g., email addresses of affected users, report IDs, etc.) Since this is not a live chat, this will truly help us expedite the research of your issue and allow us to speak to any other teams that may be necessary to troubleshoot with you.

    Looking forward to hearing from you!

  • alexandradankoalexandradanko Expensify Customer Posts: 2

    HI, I did send a message to your help desk, but it says you reply within a day. I was hoping you would have at least a chat option, so I don have to wait the whole day

  • Zany RenneyZany Renney Expensify Customer, Expensify Team Posts: 51 Expensify Team

    Hey @alexandradanko

    Concierge will endeavour to respond as fast as possible.

    Unfortunately, we don't yet offer a "live" chat but we do have people working around the clock so that we can help you out.

    Feel free to also post your questions in the Community and I will help as best I can.

    (Please note that you should not post sensitive information, such as banking details in the Community, and these requests should only go through Concierge!)

    Thanks!

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