American Express

Today they basically told me that there is nothing they can do. I can't be the only one who's having this issue, after all AMEX is fairly large bank.
I've tried reimporting cards as they mention but that also did not work.
I'm about to just give up on Expensify, if anyone has any suggestions I'd appreciate it (including options other than Expensify).
Here's the message word for word:
Hi there, I checked your bank connection logs with my engineers, and it looks like the issue is due to changes at the bank. Unfortunately, since this is happening at the bank, there’s not much I can do to fix this on my end! I recommend that you continue to try to import the card to Expensify or fix the connection over the next few days and weeks. Generally, these are temporary issues at the bank and should resolve themselves when the bank gets around to fixing them. You might also want to consider switching to one of our recommended credit card connections. Here’s the list of cards/banks I recommend:
These are the most reliable API connections available in Expensify. If none of the options above work, you can import your card transactions via CSV spreadsheet import. Please find complete instructions here. Let me know if you have any questions, and I will be happy to help! |
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1 · Accept Answer Off Topic Insightful 1Vote Up AwesomeI'm not sure what's so "complicated" since it has worked for years and continues to work with all our other providers. It's like Amazon.com all of a sudden telling me "shipping your order is complicated, we're still trying to figure it out. Maybe you should try moving to another state where it's easier for us."
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1 · Accept Answer Off Topic Insightful 1Vote Up Awesome- Spam
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1 · Accept Answer Off Topic Insightful 1Vote Up AwesomeI would highly advise anyone using company cards to reach out to Amex to see if you qualify for a commercial card feed. Once set up, the data is fed directly to Expensify on the backend and will be much more reliable without the need to use login credentials to make the connection.
If you are waiting on the new connection, please note that we will announce this as soon as it's ready. Additionally, if you have written into Concierge directly and we've let you know we will reach out to you once this is live, we will also directly contact you since your conversation is linked directly to our engineering ticket.
Thank you for your patience with us while we get Amex back up and running smoothly!
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-1 · Accept Answer 1Off Topic Insightful Vote Up AwesomeI tried to import AMEX Business card expenses but the login did not work. Had tried about two months back too.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHey @anandgupta! We cannot troubleshoot credit card issues in the Community, please reach out to [email protected] and the team will be happy to help.
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-1 · Accept Answer 1Off Topic Insightful Vote Up AwesomeI don't know about you all but Expensify concierge has been absolutely useless. The fact that they recommend importing my AMEX transactions via CSV and then sending them to my ERP system is absolutely ludicrous! If I have to go through the hassle of sorting and sending my transactions manually into expensify I might as well just do it all to the ERP and forgo Expensify all together! What a waste of time!
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2 · Accept Answer Off Topic Insightful 2Vote Up AwesomeHi @aegpkg - I see that Concierge has responded to you yesterday with a follow up question about your issue. We can't troubleshoot card issues here in the community, but if you respond back on the conversation thread, we'll be happy to troubleshoot further there!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeSame issue. Needs resolved.
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2 · Accept Answer Off Topic Insightful 2Vote Up AwesomeHas this issue been resolved? This has now consistently been happening since November. Seems kind of nuts to not have a solution in place for 8 months. It's not like we're using some no name credit card or bank. We're using corporate AMEX cards...
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2 · Accept Answer Off Topic 1Insightful 1Vote Up Awesome@Hogie and @NKP - sorry to hear about your AMEX issues! As Sasha mentioned above, we prefer not to troubleshoot card issues on the Community (due to sensitive information/security) - would you mind writing in to us at [email protected], and our team can assist further?
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeJason - I've written into the Concierge chat pretty much every month when I'm trying to close the books. I also just got a response (after aggressive follow-up over the last two days) that says there will not be a solution for another 3-4 weeks. When were you going to tell clients? There are threads on broken feeds for AMEX, Chase and Discover. How can you continue to stand by an claim that feeds are 100% operational?
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2 · Accept Answer Off Topic Insightful 2Vote Up AwesomeWe are also having this issue. The answer I got from Expensify Concierge today is below and completely absurd. Basically - Sorry we can't make your reputable corporate card work (which all of your employees have already)... but why don't you upload a spreadsheet or try our Expensify card? It's the end of the month so we had no choice but to upload a csv just to get reports submitted. I'm sure that will cause a sync disaster when the other feed starts working again though.
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There have been recent changes to the American Express site which have broken our connection. We have a new connection being actively built as we speak, but no ETA for go-live just yet.
In the meantime, here are a few workarounds!
You can leave the old connection in place; however, new transactions will not continue to flow in via that connection. This will allow you to complete any current expense reporting you haven’t finished yet. Then, choose one of the options above to keep submitting your newer expenses until we can finish the new connection.
Note: Removing the old connection will cause any related unsubmitted transactions to also be removed.
Let me know if you have any questions!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHi @Caracj - welcome to the Community! I'm sorry to hear that you're having trouble with the American Express connection! Our team are actually in the process of building a new American Express API, which will provide greater stability for users. Unfortunately, I can't offer any ETA on this, as we're waiting on American Express to finalise a few things on their end.
You state that you're using Corporate Cards, do you have any GL1025 feed details? If your company qualifies for a GL1025 feed, this is something that we can add to your domain, and the transactions will come from American Express directly.
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-1 · Accept Answer 1Off Topic Insightful Vote Up AwesomeMy AMEX card has been linked to Expensify for 1.5 years and now it is not linking. Concierge gave me the same answer as other users above, which is not an acceptable solution. Could this issue be related to Expensify's launch of a new small business credit card?
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3 · Accept Answer Off Topic 1Insightful 2Vote Up Awesomeyada, yada, yada.....same here. They want me to import transactions through a spreadsheet!? What is this? 1990?
Whip those developers, business development managers, and whoever else into shape, and solve what ultimately must be a financial decision. If in fact it's an API issue related only to Expensify/AMEX technologies then the patients must be running the asylum.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHey @CloudLasso,
We released a new AmEx connection in July. Here's the post:
https://community.expensify.com/discussion/7245/we-have-a-new-american-express-business-card-connection-upgrade-now
As such, this thread is out of date.
Can you confirm that you've checked the thread out and are still having trouble? Thanks!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHi -
Thank you for your reply.
I have read the thread but I am using a UK Personal Amex. For some reason, on the 12th of September there was a successful automatic import, but then it stopped again.
???
I work with developers of cloud apps all the time and know that this problem is not technically difficult to fix.
What's going on? Customers without answers don't stay customers for long. And manual imports doesn't cut it in 2020, especially when automatic import is advertised as a benefit.
I look forward to your response.
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0 · Accept Answer Off Topic Insightful Vote Up Awesome