Where to go to See Smart Scanning Receipts In Process?

MJNiMMJNiM Posts: 59Expensify Customer Expensify Newcomer
edited August 2018 in Getting Started

sometimes I stumble across smart scanning receipts that are "in process" and I think they are usually in the "expenses" screen. I have a user who has forwarded receipts via email but they aren't showing up. I am wanting to find them and with filters or no filters, I just can't find them. They should be smart scanning. Can you tell me if there is a better way than "expenses" to view all the receipts that are currently scanning, or those which have failed? I have unreported checked in my filters and I am still not seeing them!

Best Answer

  • Sheena TrepanierSheena Trepanier Posts: 1,914 Expensify Success Coach
    edited August 2018 Accepted Answer

    Hi @MJNiM - great question! When a receipt is in the SmartScanning process, it is still considered a document because there is no expense information attached to the image.

    I uploaded a few receipts in my test account to show you how that should look. (below)

    You should be able to filter by All Types or Documents to view receipts in the SmartScan process or find ones that have failed.

    If that doesn't help, is there any chance you could share the merchant, date and amount of a one you can't find?

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