Hopefully soon it's processed been since 2 am processing
How can my grandmother apply ?? She has no phone and has the receipt for Kroger last week when I took her
We have a lot of requests to get through here, so please be patient with us. I've had a quick look at your account just to make sure everything is running the way it should and everything looks on track, so sit tight and we'll be back to you shortly!
Hi @Lorraine_12_1w and @Corrin! Thanks for reaching out!
For @Lorraine_12_1w, our team is working to get this processed as quickly as possible. Once the report is approved and enabled for payment, we will notify you right away. In the meantime, if you have any questions or concerns about the report, feel free to share them here, or reach out to our team at [email protected]!
@Corrin —no worries as a phone is not a requirement! As long as someone has access to the internet, and an email address to sign up for an Expensify account, they can participate. More information can be found here, and if you have any questions, or need clarification, please reach out to [email protected] and we'll be glad to help!
How long does it take to process? Been waiting 5 days
I did mine on the 20th and i still have not received the reimbursement. I hope i did it correctly.
@Andreia and @Richard052327
Our team is working to get this processed as quickly as possible. Once the report is approved and enabled for payment, we will notify you right away. In the meantime, if you have any questions or concerns about the report, feel free to share them here, or reach out to our team at [email protected]!
Once your report is approved/reimbursed you will be notified!
Thank you so much for doing this! I won't forget you Expensify! Honestly, before this, I had never heard of your company but I sincerely thank you for stepping up to the plate to help others.
@Christina Dobryzynski Thank you I believe i submitted my report to the hunger policy this time. My report now says proccessing would you mind looking it over hopefully I have everything labeled correctly thanks again!
@MaryAnne I checked and see the report submitted on the correct policy. You should be all set and our team is working as quickly as we can to process these. Once the report is approved and enabled for payment, we will notify you right away. Have a great day!
i’m having the same issue i only submitted one picture with amount and showing the entire amounts and totals not sure if this will work
Like many it seems before, I am wondering if I have submitted everything correctly? My Expense shows closed, but when I tried to reopen and change the policy, there was no drop down menu as described above to change it to the Expensify.org/hunger. Please take a look and tell me what I need to do to correct this for the reimbursement, or if all is as it should be. Thanks!!
Hi @rkloos1 and @junglecatgirl — sorry for the trouble here! I recommend both of you reach out to [email protected], so our team can check your settings specifically to see if things were submitted and uploaded successfully.
Our team will be glad to help get this straightened out for you!
@rkloos1 Concierge reached out and I had retake the picture because I only scanned the total. The scan must show the top (store name etc) and total showing SNAP was used as payment.
They said to fold the receipt so both areas are visible. Don't worry about the stuff in between. It worked! I received the reimbursement this morning. If you have any questions, I am more than happy to help!
thank you i will do that
Processing since the 20th....
Hey @tbird635! When you have a moment, can you please reach out to [email protected], so our team can take a closer look at your report specifically and make sure everything was submitted correctly? Thanks!
Just sent it.. Thanks !
@Brigid Bello this is the concierge response...
"We'll just have to wait for this expense to be approved. We are processing reports as fast as we can, but due to increasing demand, wait times to be approved and reimbursed may be longer than expected."
Mine has been processing since the 20th. Is this a typical amount of time?
I've reached out to concierge.expensify and haven't heard anything back. I've be processing since the 21st.
Hi @Vsass0908 and @Jami82 - we've currently got a lot of Reports to approve and process on our end, so wait times are likely going to be longer than expected.
We appreciate your patience!
I’m still processing and been doing that for a few days now. My receipt was from March 12th which is according to their rules in the timeframe allowed. I just don’t know why it’s still processing. I submitted the receipt days ago. It’s impossible to get customer service apparently and when I try to send them a message it just says message not sent. A lot of people have put their bank info on this app and it’s very worrisome when we can’t get help.
Hey @Jenniferld40 ! As I'm sure you can appreciate, we are experiencing a high demand for help and so we're are doing our best to keep up with the requests! Everything is looking good so far, so I ask for your patience while we work as fast as we can.
Also, rest assured that your bank details are safe with us, we have a lot of companies use Expensify for reimbursement and so we make sure that everything is good to go. Stay safe!
I’ve been waiting for approval since March 18th so how did you get yours done so quickly??? I submitted everything exactly as requested and email for information about how long the processing could possibly take and I just keep being told they are trying to get to me. But you get approved instantly so I’m confused?
@TiffanyN My submission was not instantly approved. I patiently waited days for the report to go through approval and reimbursement process.
The details stated it was a possibility to receive reimbursement the next day but it could also take 1 week.
If the status of your report is processing that's a great sign! Expensify is trying to approve the expense reports as quickly as they can. Hopefully, the wait won't be much longer.
If it says closed that is cause for concern. I would review the instructions given in this forum for correction and/or contact Concierge.
I must have read your comment wrong, I apologize but there are several posts/comments that the person stared they received it immediately. That was after mine was submitted correctly. I have been in processing since the day after I submitted my report. Just trying to figure out how they got approved so quickly. I have been waiting a week today. And yes I do understand there are many submissions and appreciate this very much because it will go immediately towards family needs. Thanks!
@David Barrett I submitted my receipt way back on the 18th and haven’t gotten anything and I see people who submitted there after mine getting reimbursed! What’s going on? Do you not go in order?
I checked on your Report within your account and I can see that it is in the "Processing" state.
As I'm sure you can appreciate, we are experiencing a high demand for help and so we're are doing our best to keep up with the requests! Our team is small but we are working through and you should have your reimbursement soon.
Thanks for being patient.
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